How do I track the shipment of my order?

A: Your will recieve an automatic email from our system once the shipment is created with a link to track your package. 

What is the warranty on my part?

A: All Parts are which have found to have manufacturers operational defects will be replaced. 

Received Incomplete or Damaged shipment? ›

A: Contact our service department immeadiately. 

Are all the parts new? 

Yes , and some electronic boards  have been repaired, refurbished or remanufactured. All have full warranty. 

Is there a re stocking fee charge?

A: Yes ,all good unused returned unwanted within the 10 days will be subject to a 25.00 euro or 15% restocking fee. 

Who pays for the return freight? ›

A: Customer pays return transport for unused parts, ordered wrong parts, Customer may be subject to additional freight charges. 

Are all Parts Returnable? ›

A: No, any special orders or customised parts, also any consumables such as ink cartridges and bottles. 

Part Search Tips ›

A: Choose your printer model and navigate within this category , if you do not see the part you require on this site contact us in any case as we are constantly adding more parts to our site. 

Part Availability ›

A: Some parts will be in stock and available for immediate despatch ,other parts may be on backorder can have a delay. 

What is an Exchange part›

A: most electronic parts , drivers, boards ,controllers will require the customer to return the damaged parts to us at the customers expense ,for exchange parts are repaired refurbished and are less expensive that buy it outright. If the damaged parts is not returned within 10days then a 30% charge of the exchange price will be invoice to the customer.  

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